Frequently Asked Questions (FAQ)
Ordering
How do I place an order
Browse our product categories, add the items you want to your basket, and proceed to checkout. You can pay securely using a bank card or PayPal.
Do I need an account to order
No — you can check out as a guest. Creating an account simply makes future orders quicker.
Can I change or cancel my order
If your order hasn’t been dispatched yet, we may be able to amend or cancel it. Please contact us as soon as possible via the website contact form.
Products
Are your embellishments good quality
Yes — we source our products from trusted suppliers in the Far East and UK wholesalers. Everything is checked and packed with care before dispatch.
Do you restock sold-out items
Most items are restocked regularly. If something is unavailable, feel free to contact us for an estimated restock time.
Do colours look exactly like the photos
We do our best to show accurate colours, but shades may vary slightly depending on your screen settings.
Shipping & Delivery
How long does delivery take
We dispatch orders Monday to Friday via Royal Mail. Delivery times vary depending on your location and chosen postage method.
Do you ship internationally
Yes — we ship worldwide, including Australia, the USA, and the EU. Buyers are responsible for any customs or import fees.
When will my order be dispatched
Orders placed Monday–Friday are usually dispatched the next working day. Weekend orders are posted on Monday morning.
Returns & Refunds
What is your returns policy
You can return unopened, unused items within 14 days. Please contact us before sending anything back.
Who pays return postage
If the item is unwanted or ordered in error, the customer covers return postage. If the item is faulty or incorrect, we cover the cost.
How long do refunds take
Refunds are issued once returned items are received and inspected. Your bank or PayPal may take a few days to process the refund.
Payments & Security
Is your website secure
Yes — our entire site uses SSL encryption (you’ll see the padlock symbol in your browser).
What payment methods do you accept
We accept Visa, bank cards, and PayPal.
Do you store my card details
No — all payments are processed securely by trusted third‑party providers.
Other Questions
Can I contact you for help
Absolutely. Use the contact form on our website and we’ll respond within 24 hours (Monday–Friday).
Do you offer wholesale
We have supplied wholesale embellishments to UK card manufacturers in the past. If you’re interested in trade quantities, please contact us to discuss availability.
