Effective Date: 1/1/2026

1. About Us

Bobityboo Crafts operates the retail website bobityboogemcrafts.co.uk, supplying quality embellishments and craft products to customers in the UK and worldwide.

Postal Address:
Bobityboo Gemcrafts
Newton Aycliffe
Co. Durham
DL5 7AY

By placing an order with us, you agree to the terms and conditions outlined below.

2. Ownership of Website Content

Unless otherwise specified, all materials on this website — including text, site design, logos, graphics, icons, and images, as well as their selection and arrangement — are the sole property of Bobityboo Crafts. No content may be copied, reproduced, or used without written permission.

3. External Links

This website may contain links to third-party websites. These sites are owned and operated independently, and Bobityboo Gemcrafts is not responsible for their content, availability, or operation.

4. Making a Purchase

• Browse our product categories and add items to your basket.
• Proceed to checkout and complete payment using a bank card or PayPal.
• Prices include VAT where applicable.
• Orders are accepted only once payment has been successfully processed.

5. Order Acceptance Policy

Receiving an electronic or printed order confirmation does not constitute acceptance of your order. Bobityboo Gemcrafts reserves the right to cancel and fully refund any order at any time after it has been placed, without providing a reason.

6. Payment & Security

• We accept Visa, bank cards, and PayPal.
• The entire website is protected with SSL encryption.
• We do not store or have access to your card details; payments are processed securely by trusted providers.

7. Shipping & Delivery

• Orders are dispatched via Royal Mail, Monday to Friday.
• Weekend orders are posted on Monday morning.
• Standard UK postage is charged at a flat rate (as shown at checkout).
• International delivery times vary depending on destination and customs.

8. Out-of-Stock Products

Our website is designed to prevent the purchase of out-of-stock items. In rare cases, an item may become unavailable due to damage or stock discrepancies. If this occurs, we will contact you by email to offer a replacement or refund.

9. Multiple Product Orders

We aim to ship all items in a multi-product order together. If an item is unavailable at the time of dispatch, it may be shipped separately unless you request otherwise. We will contact you via email if there are any issues or delays.

10. Product Information

• Colours may vary due to screen settings.
• Sizes are approximate.
• Stock levels may change without notice.

11. Pricing & Typographical Errors

If a product is listed at an incorrect price due to a typographical error or incorrect supplier information, Bobityboo Gemcrafts reserves the right to refuse or cancel any orders placed at the incorrect price. If payment has already been taken, a full refund will be issued.

12. Discounts, Multi-Buy Offers & Promotions

• Some products include automatic quantity discounts when two or more of the same item are added to the basket.
• Promotional codes and loyalty coupons may be available exclusively on our website.
• Offers cannot be applied retrospectively to completed orders.

13. International Customers

• Buyers are responsible for customs charges, import duties, or taxes.
• Delivery times may be extended due to customs processing.

14. Returns & Refunds

We accept returns on unopened, unused items within 14 days of delivery. To arrange a return, please contact us via the website contact form. Return postage costs are the responsibility of the customer unless the item was faulty or sent in error. Refunds are issued once returned items have been received and inspected.

15. Other Conditions

These Terms & Conditions override any terms you include with a purchase order, regardless of whether they are signed by us. Bobityboo Gemcrafts may update or change these Terms & Conditions at any time.

16. Contact Us

If you have any questions, please contact us during office hours using the website contact form. We aim to respond within 24 hours.

Thank you for shopping with Bobityboo Gemcrafts.